FAQ

1. Shipping + Delivery Information
2. Standard Shipping (USPS) = 2-4 business days
3. Express (Fedex 2 day) = 1-2 business days
4. No deliveries on Saturday + Sunday
5. Fedex does not deliver to PO boxes
6. Please note processing takes 1-3 business days after successful payment for non pre-order items. Please reference your order confirmation email for the estimated shipping date for any pre order item purchase. 
7. During sales or peak season, it can take up to 3 business days to ship your order.
8. Once your order is out the door, you’ll receive a shipping confirmation with a tracking number.
9. Still have questions? Don’t hesitate to contact us!

We strive to get your order to you quickly, so we ship from multiple locations in the U.S.

We are not able to edit orders once placed but we do have a 30 minute cancellation window. Please contact [email protected] and include your order number.

If there is no update of the tracking info for more than 10 business days (from the time shipping label created in the logistics website): The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.

If the order is damaged in transit, with valid proof provided. Within 7 days after receiving the goods according to the logistics information, the supplier can provide replacement parts free of charge, and the supplier is responsible for the logistics costs. If the goods arrive more than 7 days, the supplier can provide spare parts for free, but the customer needs to bear the freight of sending spare parts.

If tracking shows the order returned to suppliers warehouse: The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.

If the order shows delivered on logistic website but not received:

1) If the delivered address is different from the shipping address left on the order and confirmed by the carrier it was delivered to the wrong address, we can negotiate with the customer to continue delivery to the correct address

2) If the delivered address is the same as the shipping address left on orders, and suppliers will only provide proof of delivery, the refund request will be denied.

If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , The customer may negotiate a solution with the supplier. If the order is damaged in transit, customers can provide pictures, videos and other effective evidence, and suppliers can provide replacement parts free of charge. If the damage is caused by the customer manually or accidentally during use, the supplier can provide replacement parts for a fee. 1) If the supplier requests the product returned, The warehouse receives the goods, confirms the receipt of the products and negotiates the agreement, and arranges the refund and exchange of goods within 3 days 2) If the supplier does not request the product be returned, the product will be refunded within 3 business days of the refund request. Valid Proof: photos/video of issued goods and photos of package with label.